Feedback and Complaints

Reader feedback is BazaarBaazi's primary signal for what is working and what is not. This page documents how feedback is received, triaged, and acted on, and how a complaint that cannot be resolved internally is escalated.

How to send feedback

• Editorial feedback (story ideas, story missed, framing concerns): [email protected]
• Corrections (factual error in a published piece): [email protected]
• Tips (information you want the publication to investigate): [email protected]
• Press inquiries: [email protected]
• Subscriptions, billing, account issues: [email protected]

What we will reply to

Every email to an editorial address gets a reply within five working days. Tips that lead to a published story will be acknowledged in the story (with the tipster's permission) or privately if the source prefers. Corrections requests are acknowledged within 24 hours and actioned within 48 hours where the correction is justified; if it is not, the requester gets a written explanation.

What we will not engage with

We do not respond to:

• Threats to the editor, contributors, or named sources
• Attempts to reverse a verdict by appeal to authority alone (without a factual rebuttal)
• Mass-emailed campaigns from PR agencies asking for take-down or rewrite
• Demands for paid retraction or paid placement

Threatening communications are escalated to law enforcement at the editor's discretion. The publication preserves the original message and any subsequent contact attempts.

Complaint escalation

If a complaint cannot be resolved between the reader and the editor-in-chief, the reader may escalate as follows:

1. Request a written response from the editor-in-chief stating the publication's position. We commit to providing this within seven working days.
2. For complaints touching journalistic ethics, the reader may refer the matter to the Press Council of India or any other applicable industry body. BazaarBaazi will cooperate with reasonable requests for information.
3. For complaints touching market integrity, the reader may refer the matter to SEBI or the relevant exchange regulator. BazaarBaazi will cooperate fully with regulator inquiries.

Feedback we want most

• Quantitative claims that look wrong. Always tell us, even if you are not certain.
• Stories that read overconfident relative to the evidence. We will rewrite the verdict block if the body does not support it.
• Conflicts of interest we have missed. The disclosure block is the first line of defence; readers who spot a gap are doing the publication a service.
• Hindi and Hinglish language feedback as the bilingual editorial stack matures. The publication ships in pure English; the Hindi mirror will require careful native-language editing as it goes live.

Anonymous and confidential tips

Sources who need confidentiality can email [email protected]. The editor-in-chief verifies the source identity even where readers do not see it. Where the tip leads to a story we will protect the source identity. Where the tip cannot be verified or does not lead to a story, the source receives an explanation.